You can reserve a bay up to 60 days ahead of your preferred date. We recommend booking early for evenings and weekends, since those slots fill up fastest.
"}, {"id": 2, "sequence": 20, "question": "Can I book on the same day?", "answer_html": "Yes — same-day and last-minute bookings are welcome as long as a bay is showing available on the schedule.
"}, {"id": 3, "sequence": 30, "question": "What is the minimum and maximum booking length?", "answer_html": "It depends on the experience — each activity has its own minimum and maximum session length (up to 24 hours), shown when you select your date and time. Most guests book 1–2 hour blocks.
"}, {"id": 4, "sequence": 40, "question": "Can I change or cancel my booking?", "answer_html": "You can modify or cancel a booking free of charge up until 3 hours before your start time from the \"My Bookings\" section of your account. Changes requested inside that window may not be possible.
"}, {"id": 5, "sequence": 50, "question": "Is the schedule showing availability real-time?", "answer_html": "Almost — the grid refreshes every time you load the page. If a bay you wanted disappears between viewing and checkout, simply refresh and pick another slot.
"}]}, {"id": 2, "name": "Pricing & Payment", "sequence": 20, "faqs": [{"id": 6, "sequence": 10, "question": "Is pricing per person or per bay?", "answer_html": "Both — you book a bay, but the total is based on who's playing. Pricing varies by participant type (adult, child, senior, student), so your final price depends on your group's headcount and mix.
"}, {"id": 7, "sequence": 20, "question": "When am I charged?", "answer_html": "You can pay in full at checkout, or lock in your bay with a 30% deposit and pay the remaining balance when you arrive.
"}, {"id": 8, "sequence": 30, "question": "Do you offer refunds?", "answer_html": "Bookings cancelled within our free-cancellation window (3+ hours before start time) are refunded in full to your original payment method. Cancellations made after that window are non-refundable.
"}, {"id": 9, "sequence": 40, "question": "Do you have memberships?", "answer_html": "Yes — our membership plans offer unlimited or discounted simulator access plus exclusive perks. Ask a team member on-site or check the Memberships section for current plans.
"}, {"id": 10, "sequence": 50, "question": "Do you sell gift cards?", "answer_html": "Yes, digital gift cards are available for any occasion. They're non-refundable and can't be reissued if lost, so keep your confirmation email somewhere safe.
"}]}, {"id": 3, "name": "On-Site Experience", "sequence": 30, "faqs": [{"id": 11, "sequence": 10, "question": "Do I need to bring my own clubs?", "answer_html": "No — clubs are not required. We have demo sets available at each location, though experienced golfers are welcome to bring their own.
"}, {"id": 12, "sequence": 20, "question": "What age groups can play?", "answer_html": "All ages are welcome to book and enjoy the simulators. A parent or guardian must be present for players under 12, and a liability waiver is required for every guest before their first session.
"}, {"id": 13, "sequence": 30, "question": "Can I bring extra guests who aren't part of the booking?", "answer_html": "Every guest entering a bay must be registered on the booking. If your group grows after booking, just add them (or upgrade to a larger bay) before you arrive.
"}, {"id": 14, "sequence": 40, "question": "Do you serve food and drinks?", "answer_html": "Yes — our full kitchen and bar menu can be ordered right from your bay, and a member of our team will bring it over so you don't have to leave your round.
"}]}, {"id": 4, "name": "Locations & Facilities", "sequence": 40, "faqs": [{"id": 15, "sequence": 10, "question": "Which cities are you in?", "answer_html": "We currently operate venues in Toronto and Vancouver, each with wide-screen simulator bays, VIP suites, and an F1 racing simulator.
"}, {"id": 16, "sequence": 20, "question": "Do all locations offer the same experiences?", "answer_html": "Both venues offer our full lineup — Wide Screen Simulators, VIP Suites, and F1 Racing — along with our kitchen and bar menu. Availability of specific bays varies by location, so check the schedule for your chosen venue.
"}, {"id": 17, "sequence": 30, "question": "Can I host a private event or party?", "answer_html": "Absolutely. Both locations can be booked for birthdays, corporate outings, and celebrations. Reach out through our Contact Us page and our events team will help you plan it.
"}]}]}